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Review Collection

Ask happy customers for reviews at exactly the right moment.

Setup

from $399

Subscription

from $99/mo

Deploy time

2-3 days

Problem

Local service businesses live and die by review counts and ratings. Most satisfied customers leave without being asked. The few who do get asked receive a generic bulk email days later — too late for the moment of satisfaction. Unhappy customers, meanwhile, have no private escalation path and head straight to Google.

What it does

After a job is marked complete or a service visit ends, the system waits a defined delay (e.g., 2 hours), sends a friendly review request via SMS or WhatsApp with a direct Google or Trustpilot link. If the response detects dissatisfaction (negative keyword or low rating), it routes the case to a team member for private resolution before any public review is posted. All requests and outcomes are logged for conversion tracking.

Best for

Clinics, restaurants, home services, auto services, local retail

Setup scope

Post-service trigger configuration, sentiment detection and routing logic, review request template setup, Google / Trustpilot link integration, negative-case escalation, and QA with 10 test service completion events.

Monthly support

Review request delivery rate checks, sentiment routing accuracy review, conversion rate reporting, and template refresh based on performance.

Expected outcomes

Increase monthly review volume without manual asking
Catch and resolve unhappy customers before public reviews appear
Track review request conversion rate by team or location

Payback signal

2-4 prevented manual escalations

Typical break-even target for a first deployment conversation.

ROI lens

This system is designed to pay back when it reduces inconsistent campaign follow-up enough to protect about $300 in monthly value.

Monthly value target

$300

Primary lever

inconsistent campaign follow-up

Deployment model

Manual setup + monitored subscription

Implementation example— Local service business (clinic, auto, restaurant)

Before

  • Satisfied customers leave without being asked for a review
  • Generic bulk emails sent days after the visit — too late for momentum
  • Unhappy customers go straight to Google with no private resolution path
  • No tracking of how many requests were sent or how many converted
  • Review count grows only when staff remember to ask in person

After FlowOps

  • Review request sent 2 hours after service completion via WhatsApp or SMS
  • Direct link to Google or Trustpilot included — one tap from the phone
  • Negative sentiment triggers a private escalation to the team before a public post
  • Conversion rate tracked per team member and location weekly
  • Owner alerted to unresolved complaints before they go public

Signal — Businesses running automated post-service requests typically see 3–5x higher review velocity than those relying on in-person asks alone.